Terms and Conditions of Sale

The seller is So You SARL, a company incorporated under Swiss law, with registered office at avenue Pictet-de-Rochemont 3, 1207 Geneva, Switzerland, entered in the Commercial Register of the Canton of Geneva under UID number CHE-131.511.202 (“So You SARL”).

So You Cosmetics is the trade mark operated by So You SARL. Soap Opera by So You Cosmetics is the trade name of the shop operated by So You SARL.

For purchases made on the website, the Customer acknowledges having read these Terms and accepts them without reservation when confirming the order.

So You SARL reserves the right to amend these Terms to reflect legal or regulatory developments or changes in its business. The applicable Terms are those in force when the order is confirmed online, or at the time of purchase for sales made in the shop.

The Customer is solely responsible for the choice of products, payment method and delivery method selected when ordering.

Before confirming an order, the Customer acknowledges having read the essential characteristics of the products, their description, price, weight or volume, their conditions of use where applicable, the Legal Notice and these Terms, which the Customer accepts without reservation.

A Customer wishing to obtain further information about a product before ordering may contact So You SARL.

Confirming the order and its payment on www.soyoucosmetics.com constitutes a contract of sale between So You SARL and the Customer.

An order confirmation is sent to the Customer by email to the address provided when ordering. That email confirms receipt and validation of the order, and includes the corresponding invoice.

Creating a customer account on the website is optional: it is not required in order to place an order. The account only allows the Customer to look back at their orders, workshop bookings and invoices.

So You SARL reserves the right to verify the Customer’s identity or to request further information before shipping an order, in particular where fraud is suspected, information is incomplete, or the order is unusual.

So You SARL also reserves the right to refuse or cancel an order before shipping, in particular where fraud is suspected, information is manifestly incorrect, or there is legitimate cause. In such cases, any amounts already paid are refunded in full.

In addition to the website, orders may in exceptional cases be placed in the shop, by email or, where agreed with So You SARL, by telephone.

For orders placed directly with So You SARL, quantities, prices, payment, collection or delivery arrangements and, where applicable, particular conditions are agreed on a case-by-case basis. The order is deemed confirmed once the Customer has accepted the proposed conditions, in particular the price, and So You SARL has expressly accepted it. An invoice is then issued and sent to the Customer, by email or handed over directly, and payment is made as agreed between the parties.

The Customer undertakes to provide complete, accurate and up-to-date information when ordering.

So You SARL cannot be held liable for consequences arising from inaccurate, incomplete or incorrect information provided by the Customer, in particular delays, impossibility of delivery, returned parcels or additional costs resulting from it.

It is for the Customer to check the accuracy of the information provided before confirming the order.

So You SARL processes its Customers’ personal data in accordance with its Privacy Policy, available on the website.

Photographs, illustrations, descriptions, texts and other presentation elements are provided for information. Slight differences in appearance, shade, fragrance or presentation may result from the artisanal nature of the products, from lighting and photography conditions, and from the settings of the screens used to view them; these do not in themselves constitute a defect.

For orders placed from a product displayed in the shop, the displayed product serves as a reference for the general appearance of the product ordered. Depending in particular on format, volume or container shape, on lighting and, for artisanal products, on the variations inherent in their manufacture, the colour, pattern or appearance may differ slightly, including between products from the same batch.

Owing to the artisanal nature of certain products, changes in formulation, the availability of raw materials or the continuous improvement of its products, So You SARL reserves the right to amend at any time and without notice the presentation of the website, descriptions and texts, prices, products, weights, volumes, sizes, shapes, packaging, colours and fragrances, as well as any error or omission.

So You SARL also reserves the right to modify, replace, suspend or permanently withdraw a product from its range for orders not yet confirmed. Such changes do not affect orders already confirmed, to which the conditions and prices in force at the time of confirmation remain applicable, except in the event of a stock shortage or unavailability.

Prices are shown in Swiss francs (CHF).

In accordance with applicable Swiss law, prices are currently not subject to value added tax (VAT). Should So You SARL become liable for VAT, it will be charged in accordance with the law in force and shown separately on the invoice.

Applicable delivery charges are shown separately before the order is finally confirmed. They correspond to usual delivery conditions. For exceptionally bulky or heavy orders, or orders requiring particular packaging, additional charges may apply. The Customer is informed before shipping and may confirm or cancel the order if the proposed charges are not acceptable.

No claim for damages may be based on a manifest material error affecting descriptions, photographs, characteristics, prices or any other element of product presentation.

Products are offered while stocks last.

In the event of exceptional unavailability of a product after the order has been confirmed — in particular owing to a supplier stock shortage, a restocking delay, unavailability of raw materials or any other circumstance unforeseeably affecting availability — So You SARL will inform the Customer as soon as possible.

Where the product cannot be supplied within a reasonable time, the Customer may choose between a refund of amounts already paid for the unavailable product, its replacement by an equivalent product with the Customer’s agreement, or waiting for the product to become available.

So You SARL cannot be held liable for the consequences of exceptional unavailability beyond its control, subject to mandatory legal provisions.

Information, advice and comments on the website are provided for information only. They do not constitute medical advice, a diagnosis, a prescription or a recommendation for preventive or curative treatment.

So You SARL endeavours to ensure the accuracy of the information published on its website. It cannot, however, guarantee that it is free from errors, omissions or changes occurring after publication.

Products must be used in accordance with their intended purpose and with the precautions for use shown, where applicable, on the website, their packaging or their product sheet.

Customers are invited to read the list of ingredients (INCI) carefully before use. It is for the Customer to check for the absence of ingredients to which they are allergic or sensitive. In case of doubt, known sensitivity or risk of allergy, a patch test on a small area of skin is recommended before first use, in accordance with the product’s precautions for use.

To preserve the quality and properties of the products, they must be stored in accordance with the indications on their packaging and, generally, in a cool dry place away from heat, humidity and direct sunlight. Products must be used within the storage indications and the period of use or shelf life stated on their packaging, in particular the Period After Opening (PAO) or, where applicable, the Best Before Date. Products in resealable containers must be carefully closed after each use.

Subject to mandatory legal provisions, So You SARL cannot be held liable for damage resulting in particular from:

• inappropriate, diverted, negligent or manifestly excessive use of the products, or use contrary to their intended purpose or normally expected use;
• poor storage or handling of the products after delivery;
• failure to observe the precautions for use where these are indicated;
• allergic reactions, irritation or intolerance linked to the Customer’s individual characteristics, unforeseeable despite compliant use of the products.

This article applies to orders placed on the website. Delivery charges include packaging and shipping costs.

Orders are generally prepared and handed to the carrier as quickly as possible, in principle within 2 to 3 working days following payment confirmation, subject to product availability.

In the event of exceptional closure of the workshop, in particular during holidays or owing to events beyond So You SARL’s control, preparation times may be extended. The Customer is informed as soon as possible; a notice then appears on the website and at checkout.

When ordering, the Customer may choose from the delivery methods offered on the website, in particular:

• free collection at the Soap Opera by So You Cosmetics shop, where this option is available;
• shipping by Swiss Post according to the options offered at the time of the order.

For collection in the shop, the Customer has fourteen (14) calendar days from notification that the order is ready to collect it, with proof of identity and the order confirmation. After that period, and unless otherwise agreed, So You SARL may cancel the order. Expiry of the collection period does not in itself create a right to a refund, subject to mandatory legal provisions.

Any request for shipping by a carrier other than those offered on the website is examined case by case. The corresponding charges are communicated to the Customer before shipping and must be accepted by the Customer.

Where an order comprises several products available on different dates, So You SARL may make a single shipment once all products are available, unless otherwise agreed.

The Customer is informed by email when the order is shipped or, for collection in the shop, when it is ready.

So You SARL packs products with the greatest care and hands them to Swiss Post or the chosen carrier. For risks related to transport, So You SARL’s liability is limited in accordance with applicable legal provisions.

Delivery times shown on the website are indicative and depend on the carrier. They cannot give rise to any claim for damages.

In the event of an incomplete or incorrect address, absence of the recipient, failure to collect the parcel within the allotted time or any other circumstance attributable to the Customer resulting in the parcel being returned, reshipping costs are borne by the Customer.

Where the delivery method chosen is Standard (without signature), So You SARL cannot be held liable, subject to mandatory legal provisions, for loss, theft or any other consequence resulting from the distribution arrangements applied by Swiss Post, in particular where tracking indicates that the parcel was delivered in accordance with the carrier’s procedures.

The Customer is invited to check the apparent condition of the parcel and products on receipt. In the event of a visible anomaly — a damaged or opened parcel, or one showing signs of deterioration — the Customer is invited to inform Swiss Post or, where applicable, the carrier expressly chosen, as well as So You SARL, as soon as possible. Before opening the parcel, it is recommended to photograph its exterior condition, then, after opening, the interior packaging, the products and any damage observed, and to keep the packaging and protective material until any claim is resolved.

So You SARL offers gift cards which may correspond to a set amount or to a specific workshop. The value of the card and, where applicable, the workshop concerned are stated at the time of purchase.

Gift cards are valid for one (1) year from their date of issue. They may be used with So You Cosmetics under the conditions stated at the time of issue.

A gift card corresponding to an amount may be used for all or part of a purchase, up to its available value. If the purchase exceeds the value of the card, the difference is payable by the Customer.

A gift card corresponding to a workshop may be used for the workshop specifically stated on the card, subject to prior booking and availability.

Gift cards are not convertible into cash and do not give rise to a refund of their value, save where mandatory law provides otherwise.

Workshops are offered by booking, on the days and at the times shown on the website. The date and time are confirmed at the time of booking. The price, duration and any particular conditions are stated at the time of booking.

Any cancellation or request to postpone by the Customer must be communicated at least 48 working hours before the scheduled date and time. In the event of a cancellation or postponement request communicated less than 48 working hours in advance, or if the Customer does not attend, So You SARL reserves the right to charge all or part of the workshop fee.

In the event of significant lateness, So You SARL may have to shorten the workshop or, where the delay no longer allows the workshop to take place as planned, treat it as cancelled by the Customer. In that case all or part of the fee may be charged.

In the event of non-attendance or late cancellation for a serious and unforeseeable reason, such as illness, an accident or any other duly justified exceptional event, So You SARL may, exceptionally and at its discretion, offer a postponement or a full or partial refund. Appropriate supporting evidence may be requested where necessary.

If So You SARL cancels, a new date is offered to the Customer or, if no new date is suitable, the amount paid is refunded in full.

Orders are firm and final once confirmed.

Save where mandatory law provides for a right of revocation or return, So You SARL does not grant a right of withdrawal or return for personal convenience. This absence of a right of withdrawal is due in particular to the nature of the products sold and, for certain products, to hygiene and health protection requirements.

So You SARL may nevertheless, exceptionally and at its sole discretion, accept a return or exchange on conditions agreed with the Customer.

Payment is due as agreed at the time of the order.

For purchases made on the website, the payment methods offered are those shown on the website at the time of the order. For the other forms of order mentioned in article 2, payment arrangements are agreed case by case between So You SARL and the Customer.

Payments made on the website and card payments made in the shop are processed by a secure payment services provider. So You SARL never has access to the Customer’s complete payment data and does not store it.

So You SARL cannot be held liable for interruptions, malfunctions or delays attributable to the payment services provider or to communication networks.

In the event of fraudulent use of a means of payment or of non-payment, So You SARL reserves the right to suspend or cancel the order and to take any measure necessary to protect its rights.

Products remain the property of So You SARL until the price has been paid in full.

The Customer is invited to check the apparent condition of the parcel on receipt. If the parcel is damaged, opened or shows signs of deterioration, it is recommended to photograph its exterior condition before opening, then, after opening, the interior packaging, the products concerned and any damage observed, in accordance with the provisions of the article on delivery.

Any claim relating to a missing or damaged product, or one showing an anomaly noted on receipt, must be sent to So You SARL within two (2) working days of receipt of the order, accompanied where possible by photographs allowing the reported problem to be assessed. So You SARL will examine the claim in order to determine, according to the circumstances, the origin of the problem and any liability.

Defects or non-conformities that could not reasonably be observed on receipt must be reported to So You SARL as soon as possible after their discovery, subject to applicable mandatory legal provisions.

Where a claim is recognised as well-founded and results from a cause attributable to So You SARL, appropriate measures will be taken in accordance with applicable law, in particular replacement of the product, a refund or any other suitable solution.

No goods may be returned without the prior written agreement of So You SARL. Where a return is authorised, products must be returned in their original packaging, together with the invoice or any proof of purchase, in accordance with the instructions given by So You SARL.

Products opened, used or damaged after delivery cannot be taken back, save where mandatory law provides otherwise.

For products shipped outside Switzerland at the Customer’s request, it is for the Customer to ensure that their importation and use are permitted in the country of destination. So You SARL cannot be held liable for any non-conformity with the law applicable in that country. Where shipping outside Switzerland requires particular arrangements, the corresponding transport costs are communicated separately to the Customer before shipping.

If any provision of these Terms is declared void, invalid or unenforceable, the remaining provisions retain their full validity.

The provision concerned will be replaced by a valid provision coming as close as possible to the economic purpose pursued.

These Terms and Conditions of Sale are drawn up in French.

In the event of any discrepancy between language versions, the French version prevails.

So You SARL cannot be held liable for a delay or non-performance resulting from force majeure or any exceptional circumstance beyond its control, occurring in Switzerland or abroad and having the effect of preventing or hindering performance of its obligations.

Such circumstances may include, according to their consequences for So You SARL’s activity: war or armed conflict, riot or civil unrest, a pandemic or epidemic, a natural disaster, fire, strike action, restrictions or measures taken by the authorities, a significant interruption of transport, supply or communication services, or any other exceptional event beyond its control.

So You SARL will inform the Customer as soon as possible where such circumstances affect performance of the order and will take, as far as possible, reasonable measures to limit the consequences.

Texts, photographs, illustrations, logos, trade marks, graphic elements and other content on the website are protected by applicable intellectual property provisions. Save with the prior written authorisation of So You SARL or where the law provides otherwise, any reproduction, modification, distribution or use of these elements, in whole or in part, is prohibited.

These Terms and all contractual relations between So You SARL and the Customer are governed by Swiss law.

The parties will endeavour to resolve amicably any dispute relating to the interpretation, performance or validity of these Terms.

Failing an amicable agreement, the competent courts are those designated by applicable legal provisions, subject to any mandatory rules of jurisdiction. Where the law permits, the place of jurisdiction is Geneva.